Employee Engagement

Strategies to Lead Effectively in a Hybrid Work Environment

According to the Gallup Organization, the future of the office has arrived … and it is hybrid. In 2019, 60% of remote-capable employees spent their week working fully on-site, but that figure fell to just 20% in 2023. Hybrid work has increased significantly, becoming the most prevalent work arrangement in most offices. Approximately 40% of remote-capable employees have shifted from working entirely on-site to either a hybrid or exclusively remote work arrangement.

Let’s face it… the Hybrid Workplace is here to stay. And if handled effectively, it can be an excellent business model. Besides the obvious advantage of requiring less office space, it can also have several other significant benefits.

If leaders properly modify how they lead, it will increase productivity (sometimes significantly) and it will increase employee engagement. And an engaged workforce results in lower turnover and greater loyalty.

The question then, is what do leaders need to do in order to achieve these desirable outcomes?

Leaders need to address and modify how they interact with their direct reports.
And they need to implement initiatives to enhance team cohesiveness and collaboration.

One-on-One Initiatives
The interesting thing about the one-on-one initiatives related to a hybrid work environment, is that they’re the same initiatives a leader should be taking with his or her direct reports regardless of whether the work environment is hybrid or not.

Individual productivity and engagement rise when professionals are treated like professionals.

Treating professionals like professionals reflects the fact that someone who is a professional wants to do a good job in a timely fashion. They don’t need to be micromanaged or watched over. They don’t do their work because the boss is watching. They do their work because the want to do their work. And they want to do it well. It’s one of the reasons working remotely can be a positive force for increasing productivity.

But there’s an art to granting autonomy.

The first step is that it’s imperative that people are clear about what is expected of them. I’m not just talking about delegating a task to someone. (Although these insights apply to that as well.) I’m talking about the bigger picture. It’s critical to clarify the deliverables and responsibilities of each person’s role. Defining deliverables and responsibilities can be more difficult than it sounds, but it is critical for driving productivity and engagement.

Once the deliverables and responsibilities are defined, it is essential to hold people accountable. Not only does accountability ensure the work gets done but demonstrates that their work is important.

The final piece to this initiative is that there must be a consequence for not performing. If a leader states that certain deliverables and responsibilities are important, but then accepts non-performance without any consequence, it demonstrates a lack of integrity on the part of the leader. Plus, of course, the work doesn’t get done.

Why In-Person Matters
Although working remotely can have a strong positive impact on personal productivity, remote work can have a strong negative impact on a team’s productivity. Certain dynamics can only take place face-to-face. And that’s where video interactions fall short. For team members to work well together they must know, like, trust, and respect one another. Building trust and respect, along with having team members know and like one another, plays an important role in the success of a Hybrid Work Environment.

Trust, respect and connection foster team cohesiveness and collaboration.

And although some degree of trust and respect can be earned through knowledge and performance, most people form opinions about others based on what I call, “Moments of Apparent Insignificance”.

“Moments of Apparent Insignificance” are the little things we do or say without giving them much thought. These actions – to us – are relatively insignificant. We simply do those things or say those things in passing. But people form opinions about us based on those insignificant moments. They make note of the little things we do and say, along with how we do and say those things.

As people get to know one another, they learn about their lives, their personality, their dreams, their goals, and their fears. They get to know and (hopefully) like one another. And through these interactions – both professional and casual – they come to trust and respect one another.

Trust, respect and connection foster team cohesiveness and collaboration.

But in order for these Moments of Apparent Insignificance to occur, team members need to spend time around one another. Not structured time, but time when they can just be themselves.

And that’s where the team initiatives come into play.

Team Initiatives
Simply having people come into the office 1 or 2 or 3 days a week generally won’t achieve team cohesiveness. Because people are used to working independently, you need to have one or more techniques for maximizing interaction – both professional and casual – among the team members.

Here are three ideas for encouraging interaction on the days when each team is on-site:

1. Conduct Strategy Sessions with Whole Team
Conduct a strategy session with the whole team. It allows people to display their creativity, and everyone can see how various people interact. Not only that, but you may even uncover some interesting solutions to problems!

2. Encourage Project Brainstorming
Form teams of 3-5 people to brainstorm the design and execution of a project. (Vary the team members with each project.) This creates an opportunity for several people to get to know one another more deeply, eliminates posturing in front of the entire team, and allows team members to be more open and relaxed.

3. Hold Team Lunches
Plan a lunch for your entire team every 1-3 months. Organize it so that everyone can be in the same room. Ideally, you’ll want to hold it on-site rather than at a restaurant. People will feel more comfortable, and the casual setting will encourage people to mill around. It’s a great way for team members to get to know one another more casually and observe those Moments of Apparent Insignificance.

Conclusion
In conclusion, a Hybrid Work Environment can be an excellent model for increasing productivity, boosting engagement, and lowering turnover if handled correctly by the leaders. The results rely on leaders granting autonomy in an effective manner and implementing initiatives to ensure face-to-face interaction.

The Enemy of Effective Execution

There are a lot of smart people in the business world, and they come up with plenty of good strategies to grow revenues, gain market share, increase productivity and improve profitability. And they usually create a plan which details the tactics that need to be executed in order to achieve that strategy. But as we all know, there is a big difference between creating a good strategic plan and executing it effectively.

The strategic plans that are developed generally make sense, but often get derailed by a couple of realities. To begin with, a new strategy often requires a change in perspective and a change in direction. It is essential that everyone on the team makes these shifts. In addition, a sense of urgency is often needed to achieve the objective of the strategy and gain the advantage the strategy offers. This urgency requires a certain amount of intensity and persistence.

And if those realities weren’t challenging enough, the final truth is that the business landscape is perpetually changing. The specifics that make sense at the start of execution may no longer make sense as the plan unfolds. In order to keep things moving forward smoothly and quickly, plans sometimes need to be changed and tactics modified. New, creative solutions need to be developed to overcome obstacles that arise. Attitudes must remain positive in the face of difficulties. With the right team in place, these strategies can be executed.

But to be executed effectively, there needs to be one more important piece in place.

One more piece needs to be in place, because the enemy of effective execution is a disengaged workforce. A poorly engaged workforce won’t be as flexible as it needs to be. A workforce that isn’t engaged won’t be especially productive, nor will it be as persistent as it needs to be. Weak engagement also causes people to focus on obstacles rather than solutions, and it dampens the creative spark needed to solve the problems that arise.

The enemy of effective execution is weak engagement.

How do you elevate employee engagement? Unfortunately, employee engagement can’t be improved overnight. Improved engagement is something that needs to be attained well before the need for execution exists. It’s analogous to digging a well for water. The best time to dig a well is before you need the water. Additionally, engagement is not something you “do” to employees. Instead, it’s the result of effective leadership and an effective culture.

If you’ve hired correctly, people are already engaged when they come to work for you. They don’t need to “become engaged”. The key to high employee engagement is to avoid the disengagement that occurs when leaders and managers treat people poorly, when they don’t respect and value people, and when they treat people like “things” rather than like people. Conversely, effective leadership and culture will keep a team engaged and will bring out the best in people.

Strategies can be effectively executed, but it takes an engaged workforce, focus, persistence, flexibility, creativity, and a desire to succeed. If you’d like help evaluating the current state of engagement within your workforce or would like help setting the stage for effectively executing your strategies, please contact me.

3 Keys for Bringing Out the Best in People

Bringing out the best in people is the essence of effective leadership. Although there are many important competencies required for effective leadership, there are three essential behaviors which play the greatest role in bringing out the best in people. These three keys are: Treat People Like People, Treat Adults Like Adults, and Show Appreciation. Let me explain why…

Treat People Like People
The issue here is the importance of treating people like people rather than like “things”. When a leader regards the members of their team as people, they acknowledge that everyone – regardless of position or tenure – has hopes and dreams, fears and stresses. They understand that people generally want to do a good job. And when results aren’t what the leader expects, he or she addresses the issue as one person to another, rather than to dish out a “scolding” or respond in a manner which treats people simply as an “asset” or a “resource”. In effect, good leaders treat people like they themselves want to be treated.

The adage, “Things get managed. People get led,” is true. The statement is an acknowledgement that people have feelings and respond accordingly. A leader who treats people like “things” lacks empathy. The consequence of leaders treating people in an impersonal way is that they’ll get a level of response from people, but not nearly the response and results they want.

In order to bring out the best in people, treat people like people.

Treat Adults Like Adults
The issue here is the importance of treating adults like adults rather than like “children”. A leader treats people like children when he or she insists that things be done their way. (“Do what I say, because I’m the parent, that’s why…”) A leader treats people like children when he or she micromanages. Micromanaging sends the message that a leader doesn’t trust the quality of a person’s work, their creativity, or their judgment. And when a leader lets people know they’re not trusted, the team quickly learns not to trust their leader.

In contrast, leaders who treat adults like adults grant plenty of autonomy. They also get to hold people highly accountable. When a leader grants autonomy, he or she communicate that they trust people to be professional, hardworking, and responsible. It shows that they trust their judgment and that they trust the work will be done as promised.

In order to bring out the best in people, treat adults like adults.

Show Appreciation
The issue here is the importance of appreciating the efforts people make rather than taking their efforts for granted or offering insincere recognition. The need for the esteem and respect of others is a key element of Maslow’s Hierarchy of Needs.

It’s fairly self-evident that having one’s effort taken for granted can be disheartening. If a leader wants people to do and be their best, it’s important to demonstrate that he or she values them. That much is clear. But there is a difference between appreciation and recognition, and the distinctions are important to understand. Recognition is often provided under the guidelines of a recognition program which defines the parameters under which a person is entitled to some form of recognition.

On the surface, this seems like a reasonable approach which would encourage best effort. But there are two fundamental problems with recognition programs. The first problem is that a “structured” approach becomes impersonal and somewhat insincere. Recognition ends up bestowed upon someone because the program dictates that recognition be offered. The second problem is that recognition is offered to acknowledge a person’s achievement rather than their effort.

Most people want to be appreciated for their efforts more so than for their accomplishments. Appreciation is generally personal and heartfelt, given from one person to another. And it’s often spontaneously shown as a response to the effort someone put into completing a task. It is an expression of gratitude for someone’s effort, and its impact is immediate and long-lasting.

Telling someone you appreciate their effort in completing a project over the weekend has a far greater impact than offering a token of recognition for the end result. Plus, the degree of appreciation expressed is generally in direct proportion to the effort and/or sacrifice made by the person.

In order to bring out the best in people, show sincere appreciation for their efforts.

Eliciting excellence is the essence of exceptional leadership. If you want exceptional results, treat people the way you’d like to be treated, grant plenty of autonomy, and show sincere appreciation

The Hidden Cost of Quiet Quitting

Quiet quitting is one of the issues being talked about on a regular basis these days. It’s where someone becomes disengaged at work but doesn’t actually quit. Instead, they show up every day and do what’s asked of them, but nothing more. They basically do just enough to keep from getting fired. The Gallup organization estimates that quiet quitting comprises as much as 50% of the workforce in many companies! Obviously, this behavior curtails productivity, slowing a company’s growth, and causing lost revenue and profits.

But there is another, more expensive cost to the organization. And this cost is not obvious at first. It’s hidden until it reveals itself, which by then, is too late to fix.

It causes your best employees to quit.

Let me explain the dynamics and what you can do about it.

Typically, most organizations who have an intentional culture (meaning a culture that’s by design rather than by default), value things like professionalism, showing mutual respect, having integrity, being solution-oriented, and being collaborative. When a leader and/or an organization tolerates the behaviors associated with quiet quitting, it undermines the culture of the company.

Doing the very minimum is not only lazy, but it’s unprofessional. Professionals don’t need to be told in detail what needs to be done. They want to do a good job and will usually do whatever it takes to ensure the work gets done accurately and timely. But, when a leader tolerates a poor work ethic, it sends the message that there’s no need to work hard. Doing the minimum has no negative consequence.

Additionally, in order to meet deadlines and the needs of the organization – because the quiet quitters are slowing progress – the better, more engaged, more professional team members end up working harder to pick up the slack. After all, that’s what professionals do – whatever it takes to get the job done correctly and on time.

The consequence of all this is that many of your best employees will either become quiet quitters themselves or will quit and find a company who has a better, more positive culture.

So, how do you address and reverse the whole situation, so you avoid losing good employees and re-engage the quiet quitters?

Your initial instinct might be to take a harder line with quiet quitters and require them to step up their game or get fired. But this approach would be misguided. And it’s misguided because:

Quiet quitting is a symptom, not a problem.

When you take steps to address a symptom, it usually makes matters worse. The key, therefore, is to identify the underlying problem causing quiet quitting. And that brings us back to the well-known phrase: People don’t quit companies, they quit bosses.

Quiet quitting is caused by the way they are treated by the people who lead them. If people are treated like things, engagement drops. If adults are treated like children, engagement drops. If people are not treated with respect, engagement drops. If leaders lack integrity, engagement drops. And if leaders are unappreciative, taking people for granted, engagement drops.

Most leaders want to do a good job and want to be an effective leader, yet many fall short. They usually fall short for one or more of these reasons:

1. The skills needed to lead aren’t the same skills that got them where they are.
2. Many leaders model the same poor behavior they saw in the leaders who proceeded them
3. Regardless of intellect, education, or years of experience, we all have blind spots and can’t see what we’re missing.

The key, therefore, to reversing quiet quitting and all its implications, is to improve the effectiveness of the leaders and managers. Let me know if we can help you improve your team’s leadership effectiveness.

How Great Leaders Bring Out the Best in People

Great leaders bring out the best in people. In fact, that’s what makes them a great leader. They bring out the best in their team, they bring out the best in their organization, they bring out the best in their vendors, and they bring out the best in their customers. The art of leadership is learning how to bring out people’s best.

Here are five things a leader must do if he or she wants to be truly effective:

1. Treat People Like People
If you really want to bring out the best in people, you need to treat them like…well…people, rather than things. When we interact with people without compassion, empathy, or understanding, we’re relating to them as things.

The consequence of treating people like things is that you’ll get compliance, but not commitment. In contrast, when leaders regard people as people, they recognize that everyone – regardless of position or title – has hopes and dreams, needs and desires, goals and aspirations, fears and stress, and strengths and weaknesses.

A leader who regards people as people adopts an attitude of being of service to them. He or she helps them to be their best, to correct mistakes for the future, and is empathetic towards them and the feelings they have.

Leaders who treat people like people bring out the best in them.

2. Treat Adults Like Adults
If you want to bring out the best in people, you also need to treat adults like adults. Unfortunately, leaders often fall into the habit or pattern of treating adults like children. What constitutes treating adults like children?

When a leader micromanages people, he or she is treating them like children. When a leader doesn’t trust his or her team to follow through and act responsibly, he or she is treating them as children. When we micromanage people, it demonstrates a lack of respect and trust. It sends the message that we don’t trust them to do what needs to be done and don’t trust their judgment.

Why would a leader treat an adult like a child? The most prevalent reason stems from the flawed perspective that if people aren’t told what to do, they will do the least amount of work possible, doing just enough to keep from losing their job.

In order to treat people like adults, we need to eliminate the false perception that people will do as little as possible if left to their own initiative. Most people truly want to do the best job possible and take pride in the work they do.

An effective leader ensures that people have the right tools, the appropriate skills, and the proper judgment to do their job effectively. Then, the leader can confidently delegate tasks and hold people accountable for getting their work done accurately and in a timely manner.

Leaders who treat adults like adults bring out the best in them.

3. Earn Trust and Respect
The importance of earning the trust of the people you lead is well accepted yet still remains an issue. Trust is earned through having integrity and is absolutely essential for keeping people engaged. A leader who lacks the trust of others has a difficult time influencing and inspiring them. It’s not simply a matter of being honest, nor is it a matter of not being dishonest. Our integrity is reflected in what we do and who we are. People assess us by our words and actions over time (although a single negative event can change that opinion instantly). We don’t earn trust by how we act during major events, but rather how we act in everyday situations. Our words and actions will carry more weight and have greater impact if we’ve earned the trust (and respect) of others in advance.

The level of trust and respect given a leader by his or her team determines—to a great degree—the lengths people are willing to go for them. A leader who has earned a high degree of trust and respect creates a loyal team. A leader who has earned trust and respect gains the ability to greatly influence the actions and performance of his or her team. And a leader who has earned trust and respect will be more easily and more quickly forgiven for mistakes they make. And we all make mistakes…

Respect, like integrity, is one of those things that no one argues against. Yet not every leader earns the respect of his or her team. If a leader wants to be influential and bring out the best in people, he or she needs to have the respect of those they lead. There is a big difference between compliance and commitment.

We earn respect by showing respect and we demonstrate respect by how we interact with others. We show respect to people when we give them our full attention. It demonstrates that we care about their ideas and concerns and that we feel what they have to say is valuable. People can also feel they’re not respected when they’re spoken to in a manner that either minimizes them or makes them feel they and their ideas are being dismissed.

Leaders who earn the trust and respect of people bring out the best in them.

4. Show Appreciation and Recognition
In order to bring out the best in people, people need to feel valued. And in order for people to feel valued, a leader must show appreciation for their efforts and recognize them for their accomplishments. Being taken for granted is disheartening and demotivating, but it frequently happens in the business world, nevertheless.

Some leaders adopt the attitude that people are paid to do a job and therefore the payment of a salary is sufficient appreciation and recognition for their work. While it’s true that people have an obligation to do good work in exchange for fair pay, people are still people. They have emotions, pride, fears, self-esteem, and a desire to please.

Recognition is typically offered as a reward and acknowledgement for an accomplishment. Public recognition boosts a person’s stature within an organization and enhances their self-esteem.

Appreciation, on the other hand, is generally shown in response to the effort someone makes, rather than an accomplishment. Sincere appreciation is generally spontaneous and heartfelt – given from one person to another. When we show appreciation for someone’s efforts, it communicates that we respect and value them.

Leaders who show sincere appreciation for people bring out the best in them.

5. Develop Compelling Strategic Initiatives
When leaders develop a strategic initiative that incorporates a compelling reason, it tends to bring out the best in people. People do their best when they’re inspired by and aligned with the work they’re doing. When people are working on an initiative that matters to them, they’re engaged and enthused.

When an initiative matters to people, they invest their discretionary effort in developing creative solutions and overcoming the inevitable obstacles that present themselves.

People will give (and be) their best for something they believe in. Accomplishing a meaningful initiative is personally and professionally fulfilling. Effective leaders provide a reason to accomplish something. They understand that an initiative without a “why” is simply a goal – and no one gives their all for a simple goal. A good strategy addresses an issue or problem and provides a direction for the company. It also provides a compelling reason for the initiative (a cause, a philosophy, a passion), creating a desire to achieve it.

Leaders who help people stretch and use their creative abilities bring out the best in them.